Frequently asked
questions.
Everything you need to know about Hanström taps, installation, maintenance and more. Can't find your answer? Our team is here to help.
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UK-based support
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Typically reply within 24 hours
Frequently asked
General
Are boiling water taps eco-friendly?
Yes, kettle taps are eco-friendly because they use less energy than a plug in kettle. Energy is saved due to the general efficiency of the devices, but also because you only boil the exact amount of water you need – which is hard to estimate in a kettle.
Are boiling water taps better than kettles?
Boiling water taps are better than kettles because they use less energy, and they also provide hot water instantly. Water boilers are better than kettles because they use less energy, and they also provide hot water instantly. Kettles take time to boil leaving you waiting to make your daily cuppa.
How much electricity does a hot water tap use?
A typical instant hot water tap saves energy costs by using just 1 watt of power per hour. This means that a single hot water tap consumes less energy than a light bulb. It costs around 3p per day to run a kettle tap while boiling a typical kettle costs 2.5p per boil. This delivers a water temperature of between 75 – 99 degrees.
How many cups of tea or coffee will it make before reheating?
The 2.4 litre tank delivers 5 to 6 cups of boiling water before reheating. The 4 litre tank delivers over 10 cups at a time, which makes light work of tea rounds when friends and family are over.
How many colours are available?
Hanstrom designs come in 5 stunning colours; Gun Metal Grey, Matte Black, Brushed Gold, Brushed Antique Copper and Polished Chrome. Our range of taps and colours are sure to suit any kitchen.
Deliveries
How much does delivery cost?
We offer free delivery on all our products to mainland UK addresses.
Once your order is fulfilled, you’ll receive an email with a tracking number so you can easily monitor your delivery.
How long will my delivery take?
Standard delivery is 2-3 days of placing an order during business hours Monday to Friday.
Next day delivery is available on orders placed before 2pm Monday to Friday. Any orders placed after this time will be sent the following working day.
International delivery
We can delivery our taps to most of Europe. You will be informed if any of the items in your basket are not able to be sent to your country during the checkout process.
If your country is not listed, or if you want to order a larger item, we may still be able to help. Please contact us.
Returns
What if my tap is faulty?
If you discover a fault with your new Hanström product, please contact us immediately. Our dedicated customer support team is available at help@hanstrom.com or via phone at 01924 730 525. We will guide you through the return process, providing our own returns label, so there’s no need for you to worry about postage. We’ll then advise on the next steps to resolve the situation.
What if I change my mind?
Boiling water taps are better than kettles because they use less energy, and they also provide hot water instantly. Water boilers are better than kettles because they use less energy, and they also provide hot water instantly. Kettles take time to boil leaving you waiting to make your daily cuppa.
Does my product come with a manufacturers warranty?
A typical instant hot water tap saves energy costs by using just 1 watt of power per hour. This means that a single hot water tap consumes less energy than a light bulb. It costs around 3p per day to run a kettle tap while boiling a typical kettle costs 2.5p per boil. This delivers a water temperature of between 75 – 99 degrees.