Frequently asked
questions.
Everything you need to know about Hanström taps, installation, maintenance and more. Can't find your answer? Our team is here to help.
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UK-based support
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Frequently asked
General
Are boiling water taps eco-friendly?
Yes. Boiling water taps can be a more energy-efficient alternative to a traditional kettle. Because the boiler only heats the water you need, they can help reduce energy consumption and minimise water waste.
Unlike a kettle, which is often overfilled, a boiling water tap dispenses only the amount of water required. This helps avoid repeatedly heating excess water, making it a more efficient choice for everyday use.
Are boiling water taps better than kettles?
For many households, yes. Boiling water taps provide filtered boiling water instantly, so there's no waiting for a kettle to boil. They can also be more energy-efficient, as they only dispense the amount of water you need, helping to reduce both energy consumption and water waste.
Whether you're making a cup of tea, preparing coffee or cooking, a boiling water tap offers greater convenience while helping to lower everyday running costs.
How much electricity does a hot water tap use?
Boiling water taps are designed to be highly energy-efficient. A typical insulated boiler uses around 1 watt of standby power per hour, meaning it consumes very little energy when maintaining temperature.
On average, a boiling water tap costs around 3p per day to run, depending on usage and electricity tariffs. By comparison, boiling a traditional kettle costs around 2.5p per boil, making a boiling water tap a more economical choice for households that regularly use hot water throughout the day.
Hanström boiling water taps dispense water at temperatures between 75°C and 99°C, providing instant boiling water whenever you need it.
How many cups of tea or coffee will it make before reheating?
Our 2.4-litre boiler provides approximately 5–6 cups of boiling water before requiring a short reheat cycle, making it ideal for busy households and entertaining guests.
Once reheated, you'll have another supply of instant boiling water ready for everything from your morning coffee to a round of teas for friends and family.
How many finishes are available?
Hanström designs are available in 12 stunning finishes: Matt Black, Chrome, Brushed Nickel, Brushed Brass, Brushed Gold, Champagne Gold, Brushed Copper, Rose Gold, Brushed Gunmetal, Aged Brass, Antique Brass and Brushed Bronze. With an extensive choice of premium finishes and tap designs, there's a Hanström tap to complement every kitchen style.
Deliveries
How much does delivery cost?
We offer free delivery on all our products to mainland UK addresses.
Once your order has been dispatched, you'll receive a confirmation email with your tracking details so you can monitor your delivery every step of the way.
How long will my delivery take?
Our standard delivery service takes 2–3 working days for orders placed during business hours, Monday to Friday.
If you need your order sooner, next working day delivery is available on orders placed before 2:00pm (Monday to Friday). Orders received after 2:00pm will be dispatched on the next working day for delivery the following working day.
Once your order has been dispatched, you'll receive a confirmation email with your tracking details so you can follow its journey.
International delivery
We offer international delivery on our taps to most European countries for a flat rate of £200.
If any items in your basket cannot be delivered to your selected country, you'll be notified during the checkout process.
If your country is not listed, or you have any questions about international delivery, please contact us and we'll be happy to see if we can help.
Returns
What if my tap is faulty?
If you believe your Hanström product has developed a fault, please contact our customer support team as soon as possible. You can reach us by email at help@hanstrom.com or by phone on 01924 730 525.
We'll assess the issue and guide you through the warranty process. If the product needs to be returned, we'll provide a pre-approved returns label, so there's no need to arrange or pay for postage yourself.
Our team will work with you to resolve the issue as quickly as possible, whether that involves troubleshooting, repair, replacement or another appropriate solution.
What if I change my mind?
No problem. If you've changed your mind, simply let us know within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging and in a resalable condition.
To arrange a return, contact our team first so we can authorise the return and provide a pre-approved returns label. Please do not return items without prior approval.
Please note that a £30 administration fee applies to unwanted returns to cover insured collection, inspection and restocking. Once your return has been received and approved, your refund will be processed to your original payment method.
For full details, please see our Refund Policy.
Does my product come with a manufacturers warranty?
Yes. Every Hanström product is covered by a manufacturer's warranty for your peace of mind.
The warranty period varies depending on the product, with most taps covered by a 2-year manufacturer's warranty, while some models and accessories are covered by a 1-year warranty. Your specific warranty period is shown on the individual product page.
To keep your warranty valid, please ensure your product is installed and maintained in accordance with the installation and care instructions, including replacing filters at the recommended intervals.
If you ever need to make a warranty claim, simply contact our customer support team and we'll be happy to help.