FAQ's

About our range

Are boiling water taps eco-friendly?

Yes, kettle taps are eco-friendly because they use less energy than a plug in kettle. Energy is saved due to the general efficiency of the devices, but also because you only boil the exact amount of water you need – which is hard to estimate in a kettle.

Are boiling water taps better than kettles?

Boiling water taps are better than kettles because they use less energy, and they also provide hot water instantly. Water boilers are better than kettles because they use less energy, and they also provide hot water instantly. Kettles take time to boil leaving you waiting to make your daily cuppa.

How much electricity does a hot water tap use?

A typical instant hot water tap saves energy costs by using just 1 watt of power per hour. This means that a single hot water tap consumes less energy than a light bulb. It costs around 3p per day to run a kettle tap while boiling a typical kettle costs 2.5p per boil. This delivers a water temperature of between 75 – 99 degrees.

How many colours are available?

Hanstrom designs come in 5 stunning colours; Gun Metal Grey, Matte Black, Brushed Gold, Brushed Antique Copper and Polished Chrome. Our range of taps and colours are sure to suit any kitchen.

Deliveries

How much does delivery cost?

Direct orders with Hanström receive FREE standard delivery on all orders over £250.

There may be some additional changes for deliveries to Northern Scotland and the Scottish Islands, Channel Islands and Northern Ireland.

How long will my delivery take?

Our dedicated warehouse team strives to have your order shipped out within three business days from the time the order is placed. Remember, all our products are dispatched straight from our own warehouse by our trusted team members. Additionally, if you’re in a rush, we offer Express Shipping which can be selected at the time of checkout for a quicker delivery.

Returns

What if my tap is faulty?

If you discover a fault with your new Hanström product, please contact us immediately. Our dedicated customer support team is available at help@hanstrom.com or via phone at 01924 730 525. We will guide you through the return process, providing our own returns label, so there’s no need for you to worry about postage. We’ll then advise on the next steps to resolve the situation. 

What if I change my mind?

Boiling water taps are better than kettles because they use less energy, and they also provide hot water instantly. Water boilers are better than kettles because they use less energy, and they also provide hot water instantly. Kettles take time to boil leaving you waiting to make your daily cuppa.

Does my product come with a manufacturers warranty?

A typical instant hot water tap saves energy costs by using just 1 watt of power per hour. This means that a single hot water tap consumes less energy than a light bulb. It costs around 3p per day to run a kettle tap while boiling a typical kettle costs 2.5p per boil. This delivers a water temperature of between 75 – 99 degrees.

Selection of products

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